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Orders and Returns


Due to weight and destination variations, freight charges given are approximate. If a freight charge is to be increased from that shown on the order confirmation, we will seek your approval prior to processing your order.

Refunds/Returns Policy

We will offer a refund or exchange on an unused, undamaged and unopened product on the condition that we are notified of the problem within 24hrs upon delivery of your order. Please contact us by email within this timeframe after you become aware that a product needs to be returned and include your reason. We will then guide you through the process. Please do not send items back to us unless you have first received approval from our staff. 

If you return an item that we agree is faulty, we will pay for postage as a (standard parcel) when returning the item to us. We will also pay for the postage to re send a replacement product or provide you with a refund. If you are returning an item you believe to be faulty and it is more than 24 hours after it was delivered to you, please contact us and we will advise you of the correct procedure to follow. In most cases you will need to deal with the manufacturer direct

If you are returning an item because it is unsuitable or you have ordered the wrong product(s), we will exchange the item or provide you with a refund only for the cost of the returned item, and you will be liable for the postage you paid when returning the item to us. 

If goods are being returned by Australia Post you must supply us with a tracking number at the earliest opportunity. Please note, Mail Order Pharmacy will only reimburse you the relevant fee charged as a standard parcel. If you choose to return a product to us using another method ie: express post or signature on delivery this will be done at your expense. We will assess the postage and refund you the standard parcel fee only. Please note, if you are returning a product to us for any reason whatsoever Mail Order Pharmacy will NOT provide refunds for items that may be damaged or lost in transit.

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